Frequently asked Questions

For pre-order items, your order will be sent a maximum of 2 months later. A shipping confirmation email with a tracking number will be sent to you when the order is ready.

For items in stock , your order will be sent within 2 business days at the latest. A shipping confirmation email with a tracking number will be sent to you when the order is ready

We have a referral program. Refer a woman in your life: she gets a €50 discount on her order of €265 or more, and you get a €50 discount on your next order.

You have 14 days from the day after receipt of your order to request a return.

Items must be returned in their original packaging, new, unworn, unwashed and with tags intact and attached.

The return is offered from Metropolitan France.

You have 14 days from the day after receipt of your order to request a return.

Items must be returned in their original packaging, new, unworn, unwashed and with tags intact and attached.

The return is your responsibility and is at your risk via the carrier of your choice, or item delivered non-compliant.
In this case, write to us at hello@facettes-studio.pro to receive a prepaid return label.

After receiving an e-mail from us confirming the validation of your return, send us your package to the following address:
MLD Studio
12 rue Saint-Ambroise
75011 Paris
France

An email confirming your refund will be sent to you automatically.

The refund will be made as soon as possible and at the latest within 14 days of receipt of
your return package, via the payment method used when placing your order.

If you want to place an order, you can create a facets studio account. To do this, simply click on the Account tab at the top right of our main menu.
You will then be offered to create your account if you are a new customer.

Your personal space will give you access to the history and progress of your orders, as well as to all of your pre-registered addresses.

If you already have a Facettes Studio account, just click on the Account tab, at the top right of our main menu.

You will then be offered to identify yourself if you already have identifiers. Two fields will need to be completed: your email address and your personal password, chosen when you registered.

If you forget your password, all you have to do is click on the Forgot your password?
A reset email will then be sent to your mailbox.

We will send you an email once your return has been processed. The final refund amount will be credited to the payment method used for the purchase. Please allow 5 to 10 business days for your bank to transfer the refund to your account.

We are committed to offering our products at the most accessible price possible by maintaining fair margins. Facettes does not offer discounts, with the exception of a -10% discount on your first order when you sign up for the newsletter or -20% on a selection of last chance items.

Our orders are shipped from the Paris region. To simplify the process for you, import taxes and customs duties are included in the final price of your order. Facettes Studio will be responsible for paying these customs fees to the relevant authorities.

Different payment methods are available to you:
- By credit card (Visa, Mastercard, Maestro and American Express)
- Via PayPal

To facilitate your future purchases, you can save your payment information. It will always be possible during the next payment to modify this information if necessary.

You will find on each product sheet the dedicated size guide, accompanied by advice on the fit of the product.

We cannot give you a tax refund.

Deadstock refers to unused fabric rolls, of various sizes, stored in brands' and manufacturers' warehouses. The origin of deadstock varies: it can be from cancelled productions, errors, or cancelled orders. Find details on the materials used in our collections on the upcycled materials page.

We only use natural materials: wool, linen, cotton, silk. We are very demanding when it comes to sourcing our materials to avoid releasing microplastic particles and to ensure beautiful drape and excellent durability for as long as possible, making our collections sustainable. All our materials come from dormant stocks of major luxury brands. We primarily work with Nona Source, which is part of the LVMH group, and offers dormant stocks from LVMH group brands as well as some other brands outside the group.

All our pieces are made in France, we are committed to working with workshops in or closest to us in Paris and the Paris region. Our buttons are also made in Paris. We have even received the "Made in Paris" label for our Diana tuxedo jacket in off-white wool gabardine with a black satin collar, made in a partner workshop in the 18th arrondissement of Paris.

We offer sizes ranging from 34 to 44. This is already a wide range of sizes for a small independent brand. Of course, we aim to expand our size offerings as we grow.

We welcome you by appointment at our studio apartment in the heart of the 11th arrondissement. A special moment with the founder to try on our collections.

We regularly participate in pop-ups, we invite you to subscribe to our newsletter to be kept informed of our news first.

You can book an appointment directly on the dedicated page; we welcome you to our studio apartment in the 11th arrondissement of Paris.